8www o FAQ: Straight Answers to What Players Ask

You must be at least 18 years old and located in Bangladesh. Each person may hold only one account. Providing false information during registration will result in permanent account closure. 8www o reserves the right to request age and identity documents before processing any withdrawal.

Go to 8www o Register, enter your mobile number and a strong password, then confirm your date of birth. You will receive an OTP on your registered number to verify the account. The whole process takes under three minutes on mobile.

On the login screen, tap "Forgot Password." Enter your registered mobile number. You will receive an OTP within about one minute. Use the OTP to set a new password. If your number is no longer active, contact live chat support with your account details and they will guide you through identity verification first.

Accounts are suspended when our security system flags unusual activity, multiple failed login attempts, or a pending document review. Contact live chat with your registered number and the support team will explain the reason and next steps. If you requested a self-exclusion period, the suspension will stay in place until that period expires.

Wait up to five minutes first, since peak-hour transactions occasionally take a little longer. If the balance still has not appeared, open a live chat and share your bKash transaction ID (TrxID), the amount, and the time of payment. The support team will manually credit the amount once the transaction is confirmed on our end. Do not make a second payment for the same deposit.

There is no published upper limit for deposits. However, your bank or mobile-money provider may apply their own daily transaction caps. If you need to deposit a large amount and your method has a limit, you can split it across multiple transactions or use Bank Transfer, which typically handles larger amounts.

Processing typically completes within 37 minutes. Delays happen when: (a) it is your first withdrawal and the account review is still in progress — allow up to 6 hours; (b) a document upload is required and has not been submitted yet; (c) you have an active bonus with wagering still outstanding. Check your account notifications for any pending action items. If none of these apply and it has been over two hours, contact live chat.

Yes. Before your first withdrawal, you need to upload one valid identity document. Accepted documents are a National ID Card (NID), Passport, or Driving Licence. The review takes up to 24 hours. Once approved, future withdrawals do not need you to re-upload unless we request an update.

The wagering requirement applies to the bonus amount only, not your deposit. For example: you deposit ৳1,000 and receive a ৳2,450 bonus (245%). Your wagering requirement is ৳2,450 × 7 = ৳17,150. Once you have placed that total in qualifying bets within 7 days, any remaining balance is free to withdraw. Crash games, live casino tables, and slots all count toward wagering unless stated otherwise in the specific promotion terms.

Yes. You can forfeit an active bonus through your account settings or by asking live chat. When you do, the bonus amount and any winnings generated from it will be removed from your balance. Only your original real-money deposit remains. This is useful if you want to withdraw quickly without waiting to meet the wagering target.

The daily cashback rate is 1.4% of net losses from the previous day. It is credited automatically every morning to your account. Cashback is paid as real money with no additional wagering requirement, so you can withdraw it immediately once it arrives. VIP Silver, Gold and Platinum members receive slightly higher cashback rates.

Yes. Live tables from Evolution and FA Chai — including Blackjack MH and roulette variants — run around the clock. Some specific tables open during peak evening hours only; this is shown on the table thumbnail in the lobby. Slots, crash games like Aviator, and fishing games such as Happy Fishing are always available regardless of the time.

Minimum bets vary by game. Slots like Golden Bank and Jurassic Kingdom start from ৳1. Crash game Aviator and fishing game Happy Fishing start from ৳10. Live casino table Blackjack MH starts at ৳5. The game info panel inside each title shows the full betting range before you commit any funds.

Go to the App download page from your phone browser and tap the download button. Once the APK file lands in your Downloads folder, open it. Android will ask permission to install apps from this source — tap Allow. The installation takes about 20 seconds. After that, open the App and log in with your existing account credentials. No separate registration is needed.

There is currently no dedicated iOS App. iPhone and iPad users can access the full site through Safari or Chrome — the mobile web version is optimised for touch screens and loads all games, the cashier and account settings without needing a native app. Bookmark the site on your home screen for one-tap access.

Upload a clear photo or scan of one of these: National ID Card (NID), Passport, or Driving Licence. The document must be valid (not expired) and show your full name and date of birth clearly. The review takes up to 24 hours. You will get a notification once it is approved. Keep the file size under 5 MB and in JPG or PDF format for the fastest processing.

Go to Account Settings and find the Responsible Gaming section. You can set daily, weekly or monthly deposit limits. You can also activate a cool-off period (1–30 days) or a full self-exclusion. Limits take effect immediately. Increases to limits require a 24-hour cooling-off period before they apply, to give you time to reconsider. For self-exclusion, contact live chat and the team will process it right away.