Responsible Gaming at 8www o

Our Commitment to Players

At 8www o, gambling is entertainment — not a way to earn income or escape problems. We build our platform around that principle. Every account has access to spending controls, cool-off periods, and a path to permanent self-exclusion. These tools are free, work immediately, and do not require you to justify your request to anyone.

We also train our support team to recognise behaviour that may indicate distress. If a player contacts live chat and shows signs of problem gambling, our agents will offer safe-play information and links to independent help before continuing with any other request.

Age Policy: 18+ Only

You must be at least 18 years old to register and play on 8www o. This applies regardless of your location in Bangladesh. We verify age during account registration and again before processing your first withdrawal. Accepted documents include a National ID Card (NID), Passport, or Driving Licence.

If we have reasonable cause to suspect that a player is under 18, we will suspend the account immediately and withhold any pending funds pending an age check. Any winnings generated while underage will be voided. This policy has no exceptions.

Keeping Minors Safe at Home

If you share a device with younger family members, consider enabling parental controls at the operating system level. On Android, Google Family Link lets you block gambling-related websites. On shared computers, browser-level content filters can block 8wwwo.com for specific profiles. We recommend reviewing your device settings if children have access to your phone or laptop.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. The list below is not a diagnosis — it is a prompt to reflect honestly. If several of these statements feel familiar, please use our self-exclusion tool or contact a support organisation.

• You spend more than you planned to, and feel frustrated when you try to stop.
• You chase losses — placing bigger bets to recover money you have already lost.
• Gambling has caused arguments with family members or colleagues.
• You have borrowed money or sold possessions to fund gambling.
• You feel anxious or irritable when you are not gambling.
• You hide your gambling activity from people close to you.
• You use gambling as a way to escape stress, worry, or low mood.

Tools You Can Use Right Now

All of the following tools are available from your account dashboard under Settings → Responsible Gaming. Changes to limits take effect immediately; increases to limits are subject to a 48-hour cooling-off period to prevent impulsive decisions.

Deposit Limits

Set a maximum amount you can deposit per day, per week, or per month. Once the limit is reached, any further deposit attempt will be declined until the period resets. You can lower your limit at any time — the change is instant. Raising a limit takes 48 hours to come into force.

Session Time Limits

Choose how long a single gaming session can last (for example, 60 minutes). When the time is up, you are automatically logged out. A reminder notification appears 10 minutes before the session ends so you can finish your current bet naturally.

Reality Check

Turn on a periodic pop-up that shows you how long you have been playing and how much you have wagered in that session. You can set the interval to every 15, 30, or 60 minutes. This feature is a low-friction way to stay aware without interrupting play.

Cool-Off Period

Take a short break from gambling. A cool-off locks your account for 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in or place bets. You can still contact support, and pending withdrawals will be processed normally.

Deposit and Spending Limits

These are the platform-level limits applied to all accounts. Your personal limits (set via the dashboard) can only be lower than these values — never higher.

How to Request Self-Exclusion on 8www o

Self-exclusion is a stronger measure than a cool-off. It closes your account for a set period — or permanently. During self-exclusion, you cannot create a new account on 8www o. If you try to register with the same details, the account will be blocked automatically.

Self-exclusion periods are: 6 months, 1 year, 3 years, or Permanent. A permanent exclusion cannot be reversed. Temporary exclusions can only be lifted after the full period has ended, and only after a 7-day waiting period from the moment you make the request to lift it.

1. 1
   Log in to your account

   Go to 8wwwo.com and sign in. If you cannot log in, contact live chat directly — agents can process self-exclusion requests without account access.

2. 2
   Open Settings → Responsible Gaming

   Find the "Self-Exclusion" section. Choose your exclusion period from the dropdown menu.

3. 3
   Confirm your identity

   Enter your account password to confirm the request. This prevents accidental exclusions triggered by shared devices.

4. 4
   Exclusion activates immediately

   You will receive a confirmation via your registered mobile number. Any remaining balance will be held securely and returned to your bKash, Nagad, or bank account within 5 business days.

Third-Party Support Organisations

We encourage players who are concerned about their gambling to reach out to independent organisations. These services are confidential, free of charge, and not affiliated with 8www o.

• Kaan Pete Roi — Bangladesh's first emotional support helpline. Available every day. Provides non-judgmental listening for people dealing with stress, anxiety, or compulsive behaviour. Search "Kaan Pete Roi Bangladesh" for current contact details.
• National Mental Health Helpline (Kirokon) — Run by the National Institute of Mental Health (NIMH), Dhaka. Free counselling and referral to treatment centres.
• Gamblers Anonymous — An international peer-support network with Bangladeshi members active online. Meeting schedules are posted at gamblersanonymous.org.

We do not publish direct phone numbers or email addresses here because they change. Please search for the current contact details of whichever organisation you choose.

Questions About Safe Play

Can I lower my deposit limit without contacting support?

Yes. Go to Settings → Responsible Gaming → Deposit Limits and enter a new lower value. The change is instant — no live chat required. Only raising a limit requires a 48-hour waiting period.

What happens to my balance if I self-exclude?

Any balance remaining in your account at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days. Bonus funds that have not met wagering requirements will be voided.

How do I turn on the reality check reminder?

Inside your account, go to Settings → Responsible Gaming → Reality Check. Choose an interval (15, 30, or 60 minutes). A small banner will appear on screen at each interval showing your session duration and total wagers. You can dismiss it and continue playing, or choose to log out.

Does 8www o share my information with support organisations?

No. We only share your data as described in our Privacy Policy. Contacting a third-party support organisation is entirely your decision — we simply provide their details. We do not report individuals to these organisations.

Can I reopen my account before the exclusion period ends?

No. Once a self-exclusion is active, it cannot be shortened or cancelled early. After the exclusion period ends, you must contact live chat and wait a further 7 days before the account can be reopened. Permanent exclusions are irreversible.