8www o: Privacy Policy
Last updated: November 2026
This Privacy Policy explains how 8www o collects, uses, stores and protects the personal information you provide when you use our website and services. Please read it carefully before you create an account or make a deposit. By registering, you agree to the practices described here.
Who Collects Your Data at 8www o
8www o operates the online gaming platform accessible at 8wwwo.com. We act as the data controller for all personal information gathered through the registration process, gameplay, payment transactions and customer support interactions on this platform.
If you have questions about how your data is handled, you can reach our support team at any time through the 24/7 live chat available inside your account dashboard.
What Data We Collect
We collect only what we need to operate our services safely and to meet legal obligations. The table below summarises the main categories.
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | At registration and during account verification |
| Contact | Mobile number, country of residence | At registration |
| Financial | bKash/Nagad/Rocket/Upay account references, transaction amounts, deposit and withdrawal history | When you deposit or withdraw funds |
| Device & Usage | IP address, device type, browser type, OS version, pages visited, session duration | Automatically, during each visit |
| Gaming Activity | Bets placed, games played, session timestamps, bonus usage | During gameplay |
| Support Records | Chat transcripts, complaint details, resolution notes | When you contact our live chat team |
Why We Collect It
We use your personal data for the following purposes, each of which has a lawful basis:
- Account management: to create, verify and maintain your player account.
- Payment processing: to handle deposits (minimum ৳150) and withdrawals (minimum ৳1,000) securely through your chosen mobile banking method.
- Identity verification (KYC): to confirm you are aged 18 or over and to prevent fraud, money laundering and multiple-account abuse. KYC must be completed before your first withdrawal.
- Bonus and VIP management: to apply welcome bonuses, reload offers, cashback and VIP tier benefits correctly to your account.
- Responsible gaming: to monitor for signs of problem gambling and to enforce self-exclusion or deposit-limit requests when you make them.
- Legal compliance: to meet anti-money-laundering and other regulatory requirements applicable to online gaming platforms.
- Service improvement: to analyse usage patterns, fix technical issues and develop new features, using aggregated and anonymised data wherever possible.
Who We Share Data With
We do not sell your personal information to anyone. We share data only where it is necessary to deliver the service or comply with the law.
Payment processors
When you deposit or withdraw via bKash, Nagad, Rocket, Upay or Bank Transfer, the relevant payment provider receives the transaction details needed to complete the transfer. Each provider operates under its own privacy policy and applicable Bangladeshi financial regulations.
Game providers
To load games from Spribe, FA Chai, Ezugi, Pragmatic Play and Evolution, your session token and bet history for that session are shared with the relevant provider's servers. No identity documents are transferred to game providers.
Fraud and compliance tools
We use third-party services to screen accounts for fraud and to run device-fingerprinting checks. These services receive your IP address, device identifiers and transaction metadata. They are contractually prohibited from using this data for their own marketing purposes.
Legal authorities
We will disclose personal data to regulators, law-enforcement agencies or courts when required to do so by law, court order or a lawful request from a competent authority.
How Long We Keep Your Data
We keep account and transaction records for as long as your account is active and for a minimum of five years after account closure, in line with standard financial record-keeping requirements. Gaming activity logs are retained for three years. Device and usage logs are retained for 12 months. Support chat transcripts are kept for two years.
Once the applicable retention period expires, data is permanently deleted or irreversibly anonymised.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Here is a plain-language summary of what each type does:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Keep you logged in, remember your session, process payments | No – the site cannot work without these |
| Analytics | Count page visits, measure game-load times, identify broken flows | Yes – disable in your browser settings |
| Preference | Remember your language, display settings and responsible-gaming limits | Yes, but some features may not save your preferences |
We do not use third-party advertising or retargeting cookies. Your browsing activity on 8www o is not shared with ad networks.
Your Rights as a Data Subject
You have the following rights regarding your personal data. To exercise any of them, contact us via live chat inside your account.
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to correct inaccurate or incomplete data (for example, a misspelled name).
- Deletion: ask us to delete your data, subject to our legal retention obligations. Note that we cannot delete data that is still required for KYC or financial record-keeping.
- Restriction: ask us to pause processing of your data while a dispute is resolved.
- Portability: receive your personal data in a structured, machine-readable format where technically feasible.
- Objection: object to processing based on our legitimate interests, including profiling for responsible-gaming purposes.
We aim to respond to all data-rights requests within 30 days. Where a request is complex or numerous, we may extend this by a further 60 days and will notify you of the extension.
How We Secure Your Information
All data transmitted between your browser or the 8www o app (v3.7.8) and our servers is encrypted using TLS 1.2 or higher. Payment credentials for bKash and Nagad are never stored on our servers; we store only a masked reference token provided by the payment provider.
Access to production databases is restricted to a small number of authorised staff and requires multi-factor authentication. We conduct regular security audits and penetration tests. In the event of a data breach that is likely to cause harm, we will notify affected users within 72 hours of becoming aware of it.
Players Under 18
Our platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that an account was created by a minor, we will close it immediately and delete all associated personal data. If you believe a minor has registered, please report it to us via live chat.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate or to meet new legal requirements. When we make a material change, we will post a notice on the website and update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the platform after a policy update means you accept the revised terms.
Contact and Complaints
If you have a question about this policy, want to exercise a data right, or want to raise a concern about how 8www o has handled your data, please use the 24/7 live chat available inside your account. Our support team can escalate your request to our data-protection team if needed.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.